The item that you delivered was second hand and the wrong product in the right box. To contact customer services by telephone took over 38mins, how can this be described as customer SERVICE. The gentlemen named Ramesh said he would sort this and we would get a text blah blah blah. 3 days on no text, nothings happened at all. Have tried to contact the store using the phone nos on the receipt which just rings out, so presumably customers can't buy anything over the phone either! Of the 4 emails I have sent on the same address 3 have been bounced back by mailer demon. Clearly you don't care about your customers. 4 days on and counting we await your response without hope. Very poor all round it feels like there is no pride in the company or its products and we have no trust in you.