Very poor response from 'Bensons For Beds' Customer Services - long wait (30 minutes) to get through by phone. When I did get through I was promised a call back the next day by a manager, which didn't happen and hasn't yet happened. Subsequent email has had no response for a week. Their automatic email response says, "We will respond to your query as soon as possible, however, we are really sorry, due to current high volumes it may take us a little longer than normal to email or call you back". No indication of what is normal response time, and assume the 'current high volumes' are due to many dissatisfied customers.