Worst customer service ever! The manager in the Tottenham court road branch is rude and treated me (a customer who ordered 800 pound products) with his bad attitude. I was assured that I could arrange the delivery date (the sales associate even said “you can move the deliver date to whenever you want”) so I ordered my bed frame and mattress two months in advance. However when i ask for a reschedule he said it’s not possible with an awful attitude. I told him this isn’t like what I was told and he said “we don’t have to tell you everything upfront” and I can feel free to cancel but he’s gonna charge me 20%. Throughout the whole process he was rude and indifferent to a customers need. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO BE TREATED LIKE SH*T. Bensons for Beds treat their customer as if they owe them money. In the end I said their customer service was very disappointing and he answered “there is nothing we need to apologize for. How is our service disappointing.” I was so speechless as I’ve never encountered such horrible shopping experience. AVOID AT ALL COST. Benson for Beds should be ashamed for having such employee.