Absolutely horrendous experience with this company, in particular the customer service department and Ian at Waterlooville who couldn’t care less and actually laughed down the phone. I’m in the process of contacting the local paper, ombudsman and watchdog to report them. Don’t fall for the sales tactics- they delivered a bed that wouldn’t fit up the stairs and then said we had to pay 20% on a £2000 sale to return it. No one at customer service would escalate it as ‘it’s in the T’s & C’s.’ We were sold a bed and said that it was a tight fit- no one ever mentioned this. In fact, I’m amazed it’s not against the law. I’m going to fight it but please avoid at all costs. Worst experience ever. Mid-sold by Mark Of Waterlooville branch.