Ordered a small double bed and headboard October..now December and 3 failed deliveries later, still no bed. Delivery 1..bed nowhere to be found, even the warehouse had no idea where it was..got the headboard though. Delivery 2..bed delivered to warehouse. A divan in 2 halves..1 half was broken and the other half was missing, however whoever accepted the delivery at the warehouse thought it was acceptable and to not chase it with manufacturers. Delivery 3..store tracking vehicle all the way..had text messages giving us a morning delivery - no sign. Spoke to store who then spoke to van.. be there at approx 2pm. At 3pm I rang store.."sorry, but I've got some bad news..the bed isn't even on the van. Van drivers knew this all along and did nothing about it. " Apparently the store suggested that it could be delivered on Dec 13th - we did not agree to this, but an email trail now exists to say that we did in fact agree to this new delivery date! Store has no direct line to warehouse, customer services or Regional manager (who we asked to speak to - nothing yet). Store had a 238 minute wait to speak to customer services! Stores have to email managers and others so they can call the store back - how ridiculous!! The customer service dept are next to useless - that's if you can get through to speak to them at all. Warehouse staff (as indicated by van drivers) load the vans, but cannot read or speak English so we, the customer, have 3 failed deliveries. I have taken 2 days annual leave to receive my delivery to no avail, and we are now waiting on the Regional manager to authorise a man in a van to drive to the warehouse, collect and hand deliver our order - not hopefull! DO NOT BUY A BED FROM THIS COMPANY UNDER ANY CIRCUMSTANCES - ONLY GIVEN 1 STAR RATING AS THERE IS 0 STARS!! I would dearly love an explanation or an apology from other than the store, who have far more than they needed to.