Sent completely the wrong mattress, delivery “men” (I use the term loosely) refused to take mattress upstairs (but did when given £5). Apparently they usually leave mattresses in the hallway. Order time changed three times in 48hrs. Divan broken. Took another two weeks to get correct order. Manager at the branch we ordered from had attitude of “our staff didn’t make the mistake you did” when on closer inspection they had made three mistakes! Emailed complaints dept four times now with no response. Three weeks since initial complaint. Cut off by customer services today after waiting yet another hour for a callback. Apparently there is a backlog! Shock horror! Too much other stuff to write here about how appalling this company is. Absolute shambles. How the hell it is still trading I never know. If a minus rating could be given then I would give it. 0/10 for now.