Booked in delivery of a bed (which I had to take a day off work for). Was told to expect delivery between 7:00 - 13:00. 2:30pm comes and nothing, no delivery, no update. Eventually get a text from the driver around 4pm saying its on its way but that its pretty much missing most parts - did I still want it delivered? Well yes obviously as otherwise the day off is in vain. It eventually arrives, driver can do nothing to helo but says call customer services. Call the line and they put me on hold for 40mins and then eventually get through to a message saying the office is now closed!!!! Spend the next 2 days calling the customer service line and being out on hold for varying lengths of time such as 45 mins, a hour etc. It is IMPOSSIBLE to reach anyone in customer services at Bensons. I have tried live chat, email, everything and nothing. As a result I have spent a load of money at Bensons to receive part of a bed and not the foggiest idea where the rest is or when OR IF it will ever be delivered This is one of the worst companies I have ever had to deal with, avoid them like the plague.