DO NOT BOTHER!!! THEY TAKE YOUR MONEY BUT DON’T DELIVER YOUR ORDER! 3 weeks ago I ordered and paid the deposit for a mattress for delivery today. After 3 phone calls to try and find out where the mattress was I was finally been told that due to a system’s error they weren’t going to make the delivery today, in fact not till the 27th December. On top of that they weren’t going to inform me either!!! I then had to return to the shop because the young guy at customer service over the phone told me he was going to put me they his manager but instead kept me holding for 38 minutes! Once back in the shop i had to insist for them to call their own customer service! I’ve explained that I needed it for my disabled mother that was coming to stay with me over the Christmas holidays. When the employee in the shop called his superior he put forward my request for the mattress to be delivered by a courier, the superior asked FIRST for the value of my order (over £1,000) to then declined my request. SHAME ON YOU! I then cancelled my order and been told that I didn’t need a proof of the cancellation neither in paper form nor by email. Then the employee (clearly a junior even though I presumed he looked more like a senior) told me he wasn’t authorised to refund my deposit but I have to go back to the shop once again AND he wasn’t even sure whether the person authorised to do the refund was going to be there tomorrow or Friday!!! Their attitude toward customers is poor and disinterested. I’m not surprised at all that the shop is always empty.