If I could give no stars I would. I had a 2 months old mattress when it's all started. I managed to get a hold of customer service after several days of trying as the holding time were close to 3 hours. I do believe it is just to get everyone stop trying to contact them. As far as I knew they were gonna send someone out to look at the mattress. I waited 2 weeks, nothing happened. I called them again. After several days of trying again as I won't hold for almost 3 hours got a hold of them and I got told that they have no records or log of me calling and filing a complaint. So I filed a complaint again waiting for the technician to contact me. He came out a few days later. As he filed a report he asked me if I'm ok with it I said yes as it stated that the mattress got wholes in it and it is noticeable with bare eyes. 2 days leather I got an email that the company won't do anything as there is no problem with the mattress. I contacted customer service again exlplaning that the mattress is 3 months d now and unusable. I got a spine condition and cannot sleep on it. I got told there is nothing they can or would do. I just trough almost £400 pound into the bin. This is a joke. I will contact the ombudsmen.