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James Holgate
I wouldn't bother buying from this company. We paid over £2k for a new bed and mattress in Nov, they delivered a faulty bed base. It took 4 weeks for them to organise a visit to swap out the fault item. On the morning of them coming out they rang to say the item wasn't ready and they wouldn't be coming. Thanks Benson for Beds that cost me a days work as I'm self employed not that you'd give a flying F about it. I've tried on numerous occasions to contact their customer service number everytime the call queue is a wait of up to 45 mins asked for a ring back and never got one. Then complained to the shop we bought it from to get told there is nothing they can do.... They're quick to take your money but absolutely appalling in dealing with an customer services issues. Do not buy anything from this company they are useless. It's about time watchdog or another consumer rights programme did a report on them as they are shocking!
6 years ago
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Bensons For Beds has a 1.2 average rating from 1,760 reviews

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