Absolutely disgusting customer service, paid £1800 for a bed this arrived when it was scheduled to arrive no problem, the delivery guy did have a bad hygiene and could still smell him when he left, however on the bed being built and the guys leaving the leg and base are faulty, tried calling customer service to be met with a waiting time of 70minutes, emailed on a few occasions to receive no reply, went into the shop for them to be able to do nothing, finally after nearly 2 hours on hold to customer service they have passed my details to a company called FARA, we will see if the base and leg is replaced or if anyone actually gets in touch Will never buy from here again I should of read all these reviews before buying from here.