Don’t order anything from benson for beds. I’ve had a nightmare with their service from the store. Customer service and delivery
I ordered a wardrobe before Christmas has being told 3 times it would be 100% delivered before Christmas by the staff and manager so I paid cash there and then and was told they would ring me with a delivery date. Didn’t hear from store so I rang them to see what date was and to be told it wouldn’t be delivered before Christmas and I shouldn’t of been told that. Was told it would be delivered after Boxing Day to which it then couldn’t and was given another date in January every time the store told me they would ring me back they didn’t I had to keep ringing them to chase things up. The service has been awful. Today they came to deliver the wardrobe to which they couldn’t as the glass doors where all shattered so a failed delivery and I rang customer service after hanging on for 45 minutes TIL they answered to which the guy put me through to distribution centre as he said he can’t do anything and I spoke to lady who can’t do anything either until Monday and couldn’t put me through back to customer service so I had to re ring them and after holding on for over an hour for another guy to tell me he couldn’t talk to me as on the delivery sheet it has MR on it so he would only talk to my partner and wouldn’t put my through to someone higher and when I told him I’d already spoke to someone at customer service and they had put me through to distribution centre he said basically I was lying which is a disgrace I am so unhappy with this company I’d never shop with them again and I will be getting legal advice as I have been given the run around by this company
I’ll also tell my family and friends not to shop with them either.
I am still awaiting to hear what they are going to do as I’ve paid for a wardrobe which I still don’t have
6 years ago
Bensons For Beds has a
1.2
average rating
from
1,760
reviews
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