Up until the delivery of the wardrobe and chest drawers everything was fine. During the delivery the driver said they could not take the larger part of the wardrobe upstairs as it did not fit and could not be dismantled as the back panel was stapled. He said I needed to contact the company. I spoke to Bensons and the customer service rep was very helpful and said he would look into this. Bensons called back as promised but the customer service rep was extremely unhelpful and unco-operative. She said she contacted the supplier and there's nothing they can do as the wardrobe was glued together and then stating it's my responsibility to check it can fit and then added they have a no returns policy. I said there was no mention on their website that the wardrobe would be part built and all it said there was free assembly on site. She then just repeated herself several times before I terminated the call. She offered no resolution at all to help a customer - the company needs more awareness and training of good customer service and have shirked their responsibility, which I am surprised as they are a nationwide company. I have used this company several times before but won't be in the future.