It's like I forgot our anniversary, I'm receiving the silent treatment from Bensons For Beds. After a month of waiting my bed arrived, whereupon it turned out the base was faulty. The ottoman tops didn't align and certain parts hadn't been screwed together correctly. Great. I called a few times but found the queue was over an hour long, I guess most customers aren't happy judging by that queue. So I emailed customer services immediately, they took a month to reply saying they would arrange a technician to fix the bed. Weeks have passed and they haven't organized anything or replied to my follow up email. Given the price of the bed as well I really wouldn't recommend, especially with service that isn't dissimilar to going through a break up.