Absolutely shocking customer service and very poor staff in the shop in Rayleigh Essex .. purchased a mattress which in our opinion is faulty so sent some pictures to their head office and many weeks later a phone call .. I tried to change under there so called comfort guarantee and was told we have to keep the bed for 40 days plus pay a 10% charge and delivery .. and wait for it if I chose a cheaper bed I would not get a Refund .. so please read the small print very carefully, totally regret ever set foot in there show room .. I would rather chuck there new matress in the skip and purchase from another shop then deal with them again .. shocking purchase at your peril .. you have been warned