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Anonymous
Awful customer service. Bought a TV ottamon bed. Sat on the side of the bed and heard a crack. The wood had cracked. The bed was only 2 months old. They sent a man out to look at it and accused me off standing on the bed to change the light bulb (it's on the other side of the room) and that my children must've jumped on the bed! He said it was obviously accidental damage and they wouldn't fix it! Beds collapsing. Customer service wait time is 2hrs. They said I can appeal and will send me a form. That was 8 weeks ago, still no form! I would never buy from them again.
5 years ago
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Bensons For Beds has a 1.2 average rating from 1,760 reviews

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