[Taken from my post on the BfB Facebook page here - https://www.facebook.com/bensonsforbeds/] 4 bits of sleep advice for your sad excuse for a legitimate company – 1. Don’t claim you can deliver a bed within a 3-week time frame to then have it delivered over a month later. 2. If, out of the THREE separate occasions, you are unable to deliver the bed and need to reschedule, let the customer know, preferably within 24 hours so they don’t have to a take another day off work (still waiting on my three day’s wages being reimbursed, by the way), preferably not AFTER the delivery time-slot so the customer has to contact you, asking where their bed is. 3. When using obviously false excuses for the reasons behind your awful delivery service, such as ‘damaged bed’ or the wonderfully creative ‘scheduling issue’, ask your customer service team to sound at least half-sincere when providing these mind-numbing dreadful excuses for the lack of delivery. Following that, perhaps remind them to sound a bit more empathetic when attempting to reschedule the infamous bed and not to sound as enthusiastic as a dog about to be castrated. 4. If the single-only pitiful, insulting and uncompassionate item of compensation you can offer the customer, is to ‘wave the assembly fee’ for your new bed, why don’t you mention it on the delivery notes so that the delivery men don’t arrive and vulgarly refuse to assemble the bed ‘because the notes don’t say so’. If you can follow these four simple steps, then maybe, just maybe, your company wouldn’t have the customer perception equivalent of captain hook providing care-work for an orphanage. No doubt, you won’t heed this advice, and Bensons for Beds will, inevitably, slip into liquidation, sooner rather than later *fingers crossed*.