I bought a bed sofa from them, which couldn't be brought upstairs on the delivery date. The delivery staff contacted customer services and had me speak you them. I was informed that I could try taking the unit upstairs myself, even take the unit outside the package to bring it in parts. None of these options worked, so I rang them and asked for the item to be returned. Instead, I was confronted by a very unfriendly ccp who refused to take the return and told me that this is their terms and conditions. They misled me into keeping the unit and now won't take it back. Avoid them at all costs.