our mattress was delivered to the wrong address and Bensons couldn't retrieve it! we had to wait nearly six weeks for an eventual replacement. during this time we visited the store several times and rang customer services at least four times (with a telephone wait of at least 20 mins on each occasion)but had no success. I sent a high level of complaint letter (advised by their own staff) but got no reply. we were loaned a mattress during this time, which we were thankful for. the staff were pleasant, but I find the whole company inefficient and lacking badly in management skills. needless to say we would never recommend Bensons.