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Mr Ikin
Purchased a Sealy Bensons Brand name Maldive Superking Mattress last year. Advised by the Sales Manager Paul that this was one of Bensons top Mattress @ £1600. Took Delivery in October 2018 everything fine to this point. Very quickly noticed sagging on the Fixed Memory Foam mattress Topper . Spoke to Benson who told us this was just settlement ! which at the time of Purchase we were never advised this from anyone at Benson. ! In January 2019 some 10 Weeks later it had sagged to a ridiculous level. Benson then agreed to send out one of their Companies to assess the Mattress. when the so called expert arrived the first thing he stated we should of being advised that this Fix Topper has Settlement to that i added what this much after such a short period of Time? he then proceeded to get a length of string over the top & measured 3CM Dip / Sagging / Settlement which by His Company / Bensons this is at the limit but is still within Their spec..!! What an absolute Joke given the age & Expense of the Mattress. I stated Myself & my partner are not even heavy only being 12.5 Stone & 9 Stone.. he then added it may continue to their Maximum settlement / Sagging of 5CM. I added so basically given the Mattress cannot be turned over as it has a Fixed Topper we are soon to be sleeping on Expensive Sealy Maldive Mattress possibly with a topper Memory Foam as thick as a Biscuit. He then asked me if i would sign his Ipad stating the Report (which incidentally i have never seen or had a copy?) I obviously refused to sign, as that is of his opinion & Not Mine. I now have a Independent Accessor (at my expense) coming out to give me a professional assessment of the Mattress. which in turn I will pass to the appropriate establishments. Bensons yet another very unhappy Customer...….
5 years ago
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Bensons For Beds has a 1.2 average rating from 1,760 reviews

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