My parents (in their late 70's) spent quite a lot of money on a new bed. Within 5 months the mattress had sunk in the centre. Only my mother sleeps in that bed and she is quite slightly built and around 5ft 2 in height. The 'expert' appeared and duly sent a letter accusing my mum of causing the damage. Absolutely impossible! I have written to them on two occasions on their behalf. We still have had no reply to either letter despite providing phone numbers and email addresses. I suppose next steps will be the ombudsman and finally a lawyer.
5 years ago
Bensons For Beds has a
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