Believe I have been Mis- sold additional 5 years insurance which I neither asked for or want. Lots of offers on at time of purchase inc 20% off certain items & free mattress protector with The mattress we choose. If additional insurance was discussed ? It was done so poorly & in a way that the customer would not understand.. on receiving this additional insurance certificate I was informed that the additional that my so called free mattress protector was part of the additional ‘care & protection’ I had purchased for £50.99!!!! I never purchase additional protection/ guarantees for anything. Told to contact customer service, have emailed them twice, NO response. have rung them twice each time, automated message which states it may take up to 49 minutes for call to be answered but option for them to ring back, did this twice NO call back. Wish I had read others reviews before going to Bensons beds, NEVER EVER AGAIN.