Ok at first, but the mattress developed two troughs where we sleep after three years. The mattress has a five year guarantee so we contacted Bensons. They sent a third party company (FIRA) to assess the mattress. Unsurprisingly the conclusion was 'normal settlement'.
FIRA operates on behalf of furnishing companies so has a vested interest in finding no fault - they are hardly independent.
Some searching on the internet predicted what the FIRA rep would say and what the results would be. It was exactly as predicted.
The guarantee is worthless.
We need another mattress but won't be buying from Bensons.
6 years ago
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