I agree with everyone here and also wish I'd looked here as I usually check out every company I deal with but didn't think I could go wrong buying a bed from a big company.the man in store was really helpful and friendly.we were guaranteed delivery was before xmas so got rid of bed day before delivery having phoned to get it confirmed twice that it was still coming.no phone call and no bed arrived. Phoned store &told it was coming a few days later,still no bed. Bed came eventually with no warning ,luckily we were home ,minus freepillows and mattress protector.store said they will let me have compensation but as I have never yet managed to speak to a customer service adviser. About 30 phone calls put on hold then line goes dead.e mails not replied to for two weeks. First e mail said my husband had to give his permission for them to give me details,after which another e mail asking me to give my husband permission to have details discussed. I have now gone through resolver and have been told to escalate to ombudsman Nearly three months and still haven't had one conversation with them the store say it cant deal with after sales.how can you solve anything if they wont talk to you.? Companys a joke