Will never buy anything from Bensons again! We purchased 2 beds about 4 years and had a fault with the mattress which Bensons sent someone out to look at it. I was told it was tolerable although the mattress was sinking in areas! We were told they wouldn’t replace as it was in the wrong bed frame!We spent ages looking around for a new bed and mattress and found one again from Bensons which cost us nearly £2000, the bed arrived as agreed to be told there was a problem with the order, my new mattress protector and pillows was not in the order, then to be told I had one wrong half of the otterman base delivered, we had paid for the bed to be assembled for us and the guys have had to make best of putting the bed together, I have a wobbley head board as it isn’t secure correctly and they have had to drill holes to bracket the 2 bases together, they haven’t been a able to put the wheels on the bed either. I called the store manager at the branch we brought it from to be told they would take the order back and the order one for me, this would have left us with nothing to sleep on, we came to an agreement that I would except the order as it is under the agreement that I would have a full order of a new mattress and base to keep my 10 yr warranty, the store manager agreed to this, I was then advised the day after that it was now with customer care and we would only be getting the correct half of the base! I’ve had to go out and buy another mattress protector and because one half of the base is small and cheaper quality my mattress is hanging off the bottom and side of the bed and already the mattress is not flat, I have called customer services to be told they will only speak to my husband, so my husband had called and emailed them to add me on the account and still they keep saying they won’t speak to me, by time my husband is home in the evenings they have closed! So 1 week later I still have an incomplete bed! Never again will I go to Benson’s now, I have lost all faith and very dissatisfied with the customer service we agency received since and now stuck with a half complete bed and possibly damaged mattress now.