Wouldn't even give it 1 star, 3rd October 2018 we got our bed and it was broken, after terrible communication, practically non existent to be fair, and multiple cancelled appointments on their side we have only just got the new bed frame on the 20th March 2019. Tried to call them and it's a 2 hour wait, not possible for me to wait 2 hours on the phone when I have a 2 year old and I'm still waiting on a reply from an e-mail I sent in January!!! Awful experience, will never use again. Tried getting a refund and for them to pick the bed up but no answer. We were having to sleep on a mattress on the floor since the 3rd October when the bed arrived. Not acceptable at all. When I called the third time to ask where our bed frame was the woman said there wasn't anything on their system, she implied I was a lier and that I never asked for a new bed frame. Not happy and will take legal action if I have to.