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Anonymous
Disgusting customer service. Told bensons about our competion date of our new house and they would only delivery it end of February which was fine. Get to the delivery date, we waiting all day till 10pm at night waiting for our delivery still no show. We even nipped to the store to ask what was happening. The gentleman John at your Leeds Birstall store was very helpful, he made it clear that was nothing he could do. He even suggested to cancel our order and buy else where. Working as a manager myself for a different retail store, Their colleagues are obviously not bothered to lose customers and made myself feel very stupid about even purchasing from them. Definitely would not recommend. Maybe some training for the staff to delight their customers.
5 years ago
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Bensons For Beds has a 1.2 average rating from 1,760 reviews

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