Purchased single divan bed 11th Jan, and delivery was 5th Feb. To cut a long story short, staff in shop were very helpful but customer services is worse than APPALLING. Bed Damaged so sent email with images of damage and was advised replacement bed will be ordered but 3-week wait. After no sign of replacement, decided to cancel order but had to wait 10 days for them to collect it and 6 days for them to process refund. Delivery men even said this is all they seem to deal with these days. Asked numerous time to speak with customer services manager but they declined and one ad visor named MUSH even hung up on me. NEVER AGAIN!!!