My mam purchased a mattress from Benson's 13 months ago with a 5 year guarantee at the cost of £813.oo. the mattress has sunk in the middle on both sides as we turn it regularly. We complained, sent photos an inspecter called did loads of daft stuff and said they couldn't honour the guarantee. What a load of rubbish he laid on the bed and said he could feel the lumps he even asked if mam missused the bed mam is 75, so did not quite know what he meant. He stood the mattress on its side and asked mam if she could hold it while he did more daft stuff. Mam was alone at the time so we feel she was intimated. Benson's certainly have not heard the last of this!