Absolutely shocking and awful service. I will never use them again and will be advising my friends and family not to use them. We purchased 3 items of bedroom furniture and a bed and matress was told her would take 3 months to be delivered but rest can be delivered 2 weeks later so we went ahead. When it arrived in was damaged big thick black lines on the drawers and a crack in the corner of the unit. Took ages to get through to customer service no joke a 53 min wait on phone ! To be told don’t email us as that’s taking at least 7 days to reply! Eventually they took it away so this meant another morning off work. When we paid deposit for bed was booked in for the delivery. My husband had to book this day off work. We get a call 3 dats before delivery due ask g for balance and as we hadn’t paid balance 10 days before we wouldn’t be delivered the bed on the day arranged! We were told we should have been told this. We had not been told that and had not received any email. We phoned and spoke to manager who didn’t give a damn and said “you can have your deposit back then”. Surely this company must be losing so much money. Anyway we purchased the same items elsewhere which are lovely and great service.