Am sorry but am finding this very hard to understand We paid for the Legend Upholstered TV Media Bed Frame with 40" LED Smart TV Not even 2 weeks up and the surround sound has never worked and now the remote control stopped working Which means can't put tv up or down So with charger wire provided we plugged into the side charger ports to charge up which is stated to do in Manuel An now there not working We have spent all week leaving voice messages on customer service as no one will answer It took us to contact the store we bought it in to get in contact with manufacturers So they finally contracted us to tell us sounds like the remote was faulty which blue the bed mechanism We will send u out a new battery for remote control and sorry but will take a few weeks for replacement part to come in to fix the electric mechanism and we will get engineer to fit for you !!!!! Am sorry but save up for a bit of luxury for these faults to happen is not on I really am uncomfortable with this and don't know what to do next Any advice would be so greatful