We ordered a sliding wardrobe on 28th December 2018. We ordered on-line and so payment (over £1000) was taken at the time. The furniture was delivered in multiple packs on 13th February 2019. We had removed our existing wardrobes to make space for the new. Only once all the flat packs were put in our bedroom taking up half the room did the delivery men confirm parts were missing. They weren't sure what or how many packs but they were aware before they started moving the furniture into the house. We were told to call the company. We stayed on hold for over 90 minutes before getting through. The call handler didn't know what or how many packs were missing either and asked for 2 days to search the warehouse. 1 week later we were told the furniture was not in the warehouse and would have to be re-ordered. This would take 3-4 weeks and we would have to keep the other packs in our room during this time After hearing nothing for 4 weeks we started calling again. Eventually we were told the missing packs were never actually re-ordered. We eventually cancelled the order and arranged for it to be picked up again by the company. This happened on 27th March 2019. The drivers told us picking up cancelled orders accounted for a large part of their work. We were told the refund would be given 24 hours after it was received. When we didn't receive the refund we again contacted the company who told us the furniture hadn't been checked in and that they had 30 days to do this. We phoned again tonight and were told they had no idea when this would be done but would e-mail the warehouse. they said it is not policy to phone other departments. I honestly can't understand how this company can be run like this. Nobody has taken ownership of the situation and nobody seems to understand that holding over £1000 of someone else's money for more than 3 months without delivering a product is obscene! We have spoken to worker in their shops who openly admit the company is being run terribly and I have had no response to a number of complaints I've tried to make. Be very careful if ordering anything other than a mattress from this company!!!