Whooo, I wish I’d read everyone else’s reviews before ordering a new bed! Unfortunately I didn’t, and so now find me adding to the ridiculously long list of disgruntled customers. In brief, I wanted a Tempur mattress for my 100 year old Dad, and Mum who had just come out of hospital. I only agreed to the purchase because the in-store salesman promised delivery on Saturday 30th March. Firstly I got a text saying delivery would be between 07.00 and 09.00hrs on the day, then I got a phone call to say the bed had been removed from the delivery van. I went apaplectic, to the point they managed to get the bed back on Saturday’s delivery schedule. Needless to say, Saturday came and went and no phone call to apologise. On Sunday, after Mum and Dad had to sleep on the old mattress on the floor, I phoned Bensons to learn that the mattress had “gone missing”. They very kindly and most generously offered to refund my money! PLEASE do yourselves a favour and don’t go anywhere near Bensons Beds, they need to go bankrupt to protect the public!