I bought our bedroom furniture in January we had it delivered on 29th March and the men came to put it together, we had three wardrobes and three sets of drawers, they put one wardrobe up and then they were going to put the second wardrobe up but sphere found out there were pieces missing and then he phoned up Bensons for bed and told you what part it was, my husband then decided to look at one set of drawers and to our frustration they were both damaged, we phoned Bensons for beds and we were told to take photos of the damaged parts and send them through via email. We heard nothing from customer services and asked them to send us an invoice for the damaged pieces so that we knew what they had ordered just in case they ordered the wrong parts that were damaged. They didn't say anything about this and said they would order the parts that were damaged as they said it would only take 2-3 weeks, they said it would it would be quicker to order just the damaged pieces. A week went by and we heard nothing. We rang customer services again and then they told us it would take up to six weeks, we told them they said 2-3 weeks, they would not even listen to us. Now I have gone on to your Facebook website and found that there are hundreds of complaints with regard to damaged goods and they gave had exactly the same response from customer services. Customer services is a disgrace, they should come out to inspect parts that's are damaged. You are supposed to be there to help us but they just don't seem to care whether we have problems, The staff selling from your shops are more interactive with customers than yourselves. I have sent various emails and I received one back saying that it can take up to 10 days to get back to me, normally it should be 48 hours. Some of the complaints have not even been dealt with, take a look yourself you will be horrified. I am still awaiting a response for the invoice. I will not be using your company again. I am still awaiting my parts of furniture by the time it comes it will be nearly six months. I have now been on social media to let customers know. If my problem is not dealt with soon I will be taking it to the ombudsman.