When I ordered my bed I was reassured by the assistant manager at the store that it would be a divan base. When it turned up, it was not a divan base and Infact had wooden slats (we expressed numerous times that we did not want wooden slats). I was then told that to compensate, they would deliver an ottoman bed to replace the one I was missold. 4 months later my new ottoman bed arrived. It was missing the headboard and feet. Without the headboard the bed could not be built. Contacted customer services who told me to buy an air bed or sleep on the floor. Even when I informed them that I have Fibromyalgia and a spinal condition, they still thought it was accepted to leave me with no choice but to sleep on the floor. The gentleman at customer services was also very rude. He spoke over me on numerous occasions and would not allow me to explain what had happened. The store told me that my old headboard (that was taken away when my new bed was delivered) could have been redeliversd the following day. We agreed to this plan. However, the following day the delivery drivers did not return the headboard. When contacted I was informed that the headboard had returned to the manufacturer. Fed up of the phone calls and being passed from person to person, I decided to go to the store and speak to the manager. When I arrived at the store the woman was on the phone talking about the mess up with my order. I heard her say “Yes her partner told the distribution centre not to return the headboard”. A complete and utter lie! I am currently WITHOUT a bed but I am STILL making payments!! Absolute joke and I WILL NOT buy from you again. I would advise everyone to stay clear from bensons for beds and go elsewhere! I wish I had.