Ordered a King size full size otterman bed in February 2017, for delivery to our new build in August 2017. The bed came with the wrong head board and this took months to rectify. I then noticed a broken castor! Again time passed, eventually Benson's sent out the parts in the post I gave them to the fitter that arrived weeks later! He opened the package only to find they were gliders! Again month's of chasing! I spoke to a really nice man at the Birstall store that sent out the correct parts, happy days? No I had to chas for weeks! eventually a great guy Olivier who works independently and contracts for Benson's came without authorisation as he could clearly see my dilemma. I was informed by a job's worth at Benson's Birstall store that the helpful man didn't work there any more! What a surprise. Seriously buy anywhere but Benson's.