Absolutely furious with the 'customer service' I had today after a 1 hour wait on the phone.. The woman I spoke to said that they dont have a complaints procedure, there is no one else I can speak to other than her. She was incredibly rude to me, advising me to go to the ombudsman if I'm not happy and the reason I want to speak to someone more senior is because I am "not getting my own way!" The issues I had are very serious with regards to their non compliant credit agreements.First of all the credit agreement company has some serious compliance issues that I will be taking up. I complained that I was extremely disappointed that Bensons for Beds are associated with such an unrreputable company who appear to charge for providing statements when it is the consumers right to these, free of charge. Also their concealment of the ombudsman's details which is a mandatory requirement. For this woman to say there is nothing wrong with this finance company or its documentation is incredible bearing in mind the numerous complaints already published. This team leader had no qualities of someone who leads in customer service and should be up for review. People like this are bringing the company down.. she has absolutely no ability to resolve complaints, just incite anger and fuel a worse situation.