very bad customer srevice at romford store, when they have to sell something they very nice and sweet.they misguide you about product and not honest and wrong information. as soon as you pay money there attitude change and they so horrible to even talk. we had i gel matresss avoid it.its get too hot and when called no luck.the money they charge is ridculous. just a fraud company with bad customer service. before they sell you they excellent but after they very bad at the store, the same staff shout at you and when called head offcie they just read terms and condition no help. products not fit for purpose. they say 40 nights guarntee you buy such expensive prodcut but then they send some man who come and stay less than 3 minutes and say nothing wrong with matress so they so we cant do anythignour engineer said no faults.we had igel matressw hich supoosoed to regulate temperature it does the opposite it makes the matress burning hot.so avoid them at all. 40 nights is only good if you willing to loose 10% plus you have to buy the same price prodcut they wont do refund or return either.