Absolutely disgusted with the lies and attitude of the Bury St Edmunds Staff / store.
Promised delivery 1st may as was in stock....failed to deliver!
Promised re-delivery 8th May, delivery team called to inform me that my mattress was sodden as there was a hole in the roof of the truck.
Drove to store to cancel and was met by a very rude and misinformed staff member who attempted to belittle me in front of customers.
The staff member then refused to give the full names of both himself and the assistant manager so that I could take my grievance to head office.
I'm now writing this review while on the phone to head office as there is a 75 minute wait before the next operator is available.
I made it very clear that due to circumstances I was in need of a speedy delivery and only wanted something that was in stock and ready for delivery as soon as possible.
Unacceptable on every level.
5 years ago
Bensons For Beds has a
1.2
average rating
from
1,760
reviews
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