I am giving one star as the product looks good otherwise the experience deserves 0 stars. I have had a very unpleasant delivery experience. At the time of placing the order we selected a delivery date 6-7 weeks later in Easter break as we were getting some guests and wanted it delivered and assembled before that and also had time off during the break. We had arranged assembly service for the day following the delivery. Due to a system error the initial order got split into two one for wardrobe and another for the shelves. 3 days before the delivery we were informed that due to supplier issues the delivery has been delayed. We missed the item to be delivered before or during the stay of our relatives as it was delivered after the Easter break. At the time the staff said that they will look into compensation but can discuss it after delivery. The items got delivered 2 weeks later and again in two phases. During the delivery a pack of shelves came damaged. We made a few phone calls to customer services and emailed the picture of the damaged delivery and they said someone will get in touch with us in the next couple of days to rearrange the replacement of the damaged shelves but when no one phoned for nearly a week I phoned once again (staying in the queue for 45 minutes) I was told that the replacement shelves can be delivered in 8-10 weeks. I was shocked to hear that the staff was willing to offer £ 15 compensation (under 2% of the order value for the delay and inconvenience) and were willing to offer £ 10 for the damaged shelves worth around £ 75. This just shows how badly you treat your customers and trick them at the point where they can cancel the order by giving the impression that they will compensated fairly. I would not like to keep the damaged the shelves for £ 10 compensation and would actually like to cancel the shelves part of the order and would like you to collect those damaged shelves from my place. The order no is D1510462