Appalling customer service from Bensons beds. Our divan base was delivered damaged (the fabric torn in one corner). As the bed was still useable, we were advised to keep the bed and phone either customer service or the shop we purchased the bed from (Cardiff Gate). The delivery drivers took photos of the damage, and phoned through to report the damage and gave us a reference number. Due to the insane call waiting times on their customer service number, I contacted the store for them to chase it up. After a few days, I had a message to say that they weren't able to do this for me and that they had been informed by customer service that I had to contact them myself. When I finally got through, the advisor was obnoxious. He claimed that this was the first they'd heard of the damage, that there was no delivery report to say that there was anything wrong and no report that they had been contacted by the store. He asked that I emailed photos of the damage to them and they couldn't proceed without them. He refused to put me through to a supervisor when I asked! He also promised to ring me back the same day once I'd emailed the photos. This didn't happen, of course. A week later I decided to phone again (only an hour on the phone this time!) and I have to say had a completely different experience. The lady on the phone was very helpful and managed to look at not only the email I had sent her but also the delivery report from the drivers including the photos they had taken.....fancy that! It's now been passed to another department who will arrange for a replacement to be sent out but this will take 3-4 weeks. I somehow doubt that the rest of this process will go smoothly. I won't be ordering through Bensons Beds again! Very quick to take to take your order and promise you the world but watch out if there's a problem!