One star is too good for this appalling company. What can I say - this company is a total shambles and has probably the worst customer service that I have ever experienced. Ordered a super king size mattress in March and paid £900. All was going well and delivered in April. It was in such a disgusting state that I refused to take delivery and sent it away. Despite a number of chasers and a promise of a goodwill gesture, all my calls and emails were ignored. I then contacted the managing director direct and within a couple of days I received a call from the distribution centre saying it will be with me today (10 May) - two months later. This may have been a coincidence as I didn’t receive any response from him directly. So a second day taken off work - guess what - no delivery. Benson for Beds you should be ashamed of yourselves and I intend sending you an invoice for time lost. Never again will I use this company. And I would never recommend them. My patience has now run out. They were quick enough to take my £900 but will not respond to me at all now - disgusting company.