if only i could give less than one star i would. Having purchased a mattress and bed for my elderly mother (80) a standard number 3... suppose to med soft. We received, and within a few days, my mum struggled to get out of the bed, it was so hard. No problem we thought we will return it.. told to wait the 40 days or so and over that time the mattress would soften (what a load of rubbish) but we waited. Rang again, told to send email with pictures.. sent email... no response... rang again... they didn't get email.. send it again. Every time they want another little bit of info they failed to ask for last time. Delay tactics or what!!! If that mattress is a grade 3 i am the queen (which i am not)!! On top of all that we have to pay to get the mattress taken away and a % for a new one (all in the small print!!) we took that on the chin, although it has to be said, that whilst the salesman bored us senseless with small print and contracts in the shop on purchase he totally failed to mention that little gem. So we await to send the email again with the pictures again, for them to either deny receipt of said email again!!! Would i purchase from Bensons again NO WAY. I want a fit for purpose mattress for my elderly mother, no a lump of concrete!