Appalling customer service. Ordered a new bed in November 2018; first 2 deliveries were water damaged so had to go back. Headboard that I ordered and paid for at the same time was not delivered for 6 months! It has taken me 6 months to get the bed and headboard I ordered and paid for and have spent hours on the phone to customer service and the warehouse trying to sort it out. None of the systems appear to work and no communication between their customer service and warehouse. Often rude and off hand representatives; drivers were however great. Took them to the Ombudsman who agreed compensation, this is however now being disputed by Bensons. Do not buy from this company and pass this on to your friends and family- spend your hard earned money elsewhere, they do not value the customer at all. Unbelievable, cannot believe that in a competitive market a company can be so careless about the customer.