Absolutely shocking service. When I ordered my products I informed the store manager that I lived on the top floor (3 flights of stairs) of a flat building. He okayed it all and said I was fine to get it delivered, delivery men would bring it up and set it all up for me (for a charge of course). I paid this charge. On my delivery day, the drivers call me to inform me the cannot deliver to me as I am too high up the building and health and safety will not permit it. So they take my products back to store. I was unable to get through to store to find out about redelivery and my products were not delivered when I had paid and set a delivery date. I phoned customer service and they informed me that the store manager had not left a note about my flat being on the top floor and so the delivery drivers were not aware. Absolutely shocking experience from start to finish. Will not be using this company again and would not recommend to anyone. A real shame, because I love their products but the sheer lack of communication between store, delivery and myself has really let them down.