We exercised our rights under the 40 day exchange guarantee to order a softer mattress( 3 rather than 4) and paid £70 to do this.. The bed they sent was an inferior quality base and mattress and the base was broken. They insisted in exchanging the whole divan set even though it was only the mattress we needed. Delivery men told us that they just dispose of the old beds! Phoned shop at the time and then visited to try to get them to send the bed we originally paid for.and was told that they didn't sell the bed we had originally in a 3 even though it was clearly still for sale on their site. Shop staff are pleasant and appear helpful but nothing gets sorted. Customer services don't even bother replying. The after sales service from this company is very bad. The names of the beds keep changing and its very difficult to judge whether they offer real bargains in their sales..I think not.