Bed not delivered on the agreed day, despite paying a premium, 5 weeks ago, for designated pm delivery. We had numerous e-mails to confirm the Friday delivery. We phoned several times today and they confirmed bed was in transit and would be delivered by 6pm. We phoned after 6pm when it did not arrive, to be told it would be delivered "some time next week". I have no alternative bed as I moved into this property today and took a day off work to accept the delivery. Customer service staff did not seem to know where the was, could not contact the distribution department and unable to confirm a new delivery date. Completely useless.