We ordered the pure indelgence bespoke range from Bensons and when we got home we looked at the reviews. I nearly cancelled because the reviews were so bad. However, we decided that we would commence with the order as we liked the bed so much. We had no problem with dealing with the sale and delivery team - yes we had to wait a bit on the phone but only about 10 mins and the telephone operative was courteous. When our bed was delivered we were called on the phone 2 hours before and the delivery men were brilliant. We noticed a dirty mark on the mattress so the delivery guy took a photo, called the head office and they said they would replace the mattress but we could use the one with the mark on it for now. A few week on I have had my new mattress delivered no fuss and no problem. Turning to the bed - well i can sum it up in one word - LUSH!! The topper is luxurious and soft and it is extremely comfortable. We normally went for a firm mattress but we decided on a medium this time and we are not disappointed - I actually want to go to bed early it's that comfortable. Well done Bensons - you have had some really bad reviews but my experience of you has been a good one.