Ordered an I Gel bed .....waited 5 weeks for delivery which we had to pay £20 for a Saturday when it arrived the base was longer than the mattress by 2 inches Went back to the shop only to be told to contact customer service After a visit from Fira and 18 phone calls to customer services (often on hold for 20 plus minutes) a new base was ordered even before the man had unloaded it he told me this one wouldn’t be right because there is a problem with the beds I rang customer services whilst the delivery men where still here, and was almost fobbed off again but eventually I got them to agree to a refund had to wait weeks for a Saturday collection altogether it has taken almost 6 months from ordering to getting a faulty product collected ........ 2 of the staff at the service center were helpful but as for the rest we’ll all I can say is don’t bother try somewhere else and save yourself a whole lot of grief