You live and learn !!!! From now on I’ll read all the reviews before ordering anything from a shop . I don’t know any company that have such bad reviews as this one . Needed to buy one bed and mattress and a king size mattress . Big regret on stepping into this shop . They recommended the gel beds as they were cooler( they said ). When they arrived my sons bed had been damaged at the warehouse, so we had to wait a couple of months as it was Christmas. When I tried my mattress I was sweating at night ,so persevered for a while ,we did get a firm but it was like sleeping on the floor.went back to say that I couldn’t sleep on this mattress and they did arrange to change it .I went in to try another one ,was laying on this other one in the show room and this male staff made me feel so uncomfortable as he kept coming round the bed I was laying like continuously and I could not concentrate. They told me the the soft one was firmer then the medium igel . So fed up of not being able to sleep i ordered on their recommendation.BAD MISTAKE !!! I’ve never slept in anything so bad . So back to change again and then recommend another one which cost £300 more which my husband payed for there and then . Well started sagging and it now has where you lay two dips and my back is suffering .my whole posture has changed . My husband has built from ply wood to put under the mattress to lift it up but still not comfortable . We have spent all this money and my old bed which we had for 27 year was far more better. When we had this last one delivered,I asked the guy to leave it on the landing but he barged through into my bedroom without my permission,I kept telling them to get out and they wouldn’t, they took their time and I felt totally violated. And this incident was reported they said it was your word against theirs . I haven’t even tried to contact them yet about the sagging ,after reading all these bad reviews I’m dreading it . Be warned !!!!!